---
title: Help Centre | Project NEXUS
description: Plain-English guides to everything on Project NEXUS: getting started, exchanging time, staying safe and running your community.
canonical: https://app.project-nexus.ie/help
generated: 2026-10-23T17:16:20.598Z
---Help Centre

# How can we help?

Step-by-step guides to everything on Project NEXUS, written in plain English.

## Most people start here

What is timebanking? Timebanking lets people help each other using time instead of money. One hour of help earns one time credit. I forgot my password Ask for a reset link by email, then choose a new password. The link works for one hour. How does an exchange work? The steps from a first request to the hours moving between wallets.

## Browse by topic

Getting started What timebanking is, how to join, and how to find your way around. 5 guides Your account and profile Edit your profile, see what other members can see, and add your skills. 1 guide Signing in and security Sign in, reset a forgotten password, and keep your account secure. 2 guides Privacy and safety Keep your details private, choose who sees your profile, block or report problems, and stay safe. 3 guides Your data and account Download your data, make a data request, delete your account, and manage cookies. 2 guides Help and troubleshooting What to do when you cannot sign in, emails do not arrive, or something is not working. 4 guides Finding people Search the community, browse members, connect and see suggested matches. 2 guides Exchanges Request help, agree the hours and confirm the time once the work is done. 9 guides Connecting with other communities Meet members of partner communities, message them and exchange time credits. 5 guides

## Questions from your community

Answers written by the people who run Project NEXUS.

### How do I update my profile?Account & Privacy

### Is my personal information safe?Account & Privacy

### How do I change my password?Account & Privacy

### How do groups work?Community Features

### How do I RSVP to events?Community Features

### How do I connect with other members?Community Features

### What is timebanking?Getting Started

### How do I create an account?Getting Started

### How do I get started after signing up?Getting Started

### How do I create a listing?Listings & Exchanges

### How does an exchange work?Listings & Exchanges

### What happens if a service takes longer than estimated?Listings & Exchanges

### How do I enable dark mode?Settings & Preferences

### How do I manage notifications?Settings & Preferences

### Can I delete my account?Settings & Preferences

### How do I earn time credits?Wallet & Credits

### Can I transfer credits directly?Wallet & Credits

### What if my balance is zero?Wallet & Credits

## Still need help?

If you can't find what you need, get in touch and a person will help you.

[Contact us](/contact)